Job Openings at Shakespeare & Company

Summer Season 2019 Technical Jobs

Shakespeare & Company, located in Western Massachusetts, is looking for technicians to join our summer Costume and Production Departments.

Our summer season features eight shows on four different stages on our 30-acre campus. Shop spaces include natural light in second floor, air-conditioned Costume Shop, a 110’ x 60’ Scene Shop with a 20’ x 40’ Paint deck, and separate Props Shop. We also have separate Sound and Lighting facilities as well as 3,500 sq. ft. of costume stock and 12,000+ sq. ft. of props and scenic storage.

SUMMER 2019 STAFF POSITIONS INCLUDE

• Technical Director 
• Assistant Technical Director 
• Scenic Charge 
• Carpenters 
• Props Artisan 
• Sound Engineer 
• Costume First Hand 
• Costume Stitcher 
• Wardrobe / Run Crew

These positions offer a weekly salary and housing. Send cover letter, resume, 3 references with e-mail contact to: jobsearch@shakespeare.org.  

Summer Season Patron Services Jobs

Box Office Manager

The Box Office Manager reports directly to the Patron Services Manager and should be an outgoing, energetic, and driven individual with a passion for theatre. As both a team leader and a team member, this person must display a great attention to detail, a professional communication style, and effective conflict management skills when dealing with staff and patrons.

DUTIES and RESPONSIBILITIES

• Supervision: Oversee the Box Office Staff during day-to-day operations, train staff on OvationTix and Company policies to provide optimum customer service, schedule Box Office Staff, track staff attendance, and provide performance feedback.
• Sales and Accounting: Assist Patron Services Manager in generating reports and preparing deposits.
• Customer Service: Manage patron concerns, resolve conflicts, and communicate clearly with House Management and Concessions before, during, and after show load-ins.
• Work as a member of the Front of House team
• Other duties as assigned 

QUALIFICATIONS

• 1-2 years of box office experience, preferably working with OvationTix
• Previous management experience preferred
• High levels of responsibility, dependability, and integrity
• Ability to handle multiple tasks and prioritize goals
• Excellent communication, both oral and written
• Proficiency in MS Office and Google Drive
• Ability to lead in a fast paced environment
• Strong conflict management skills
• Ability to remain calm under pressure
• Ability to learn and follow policies and procedures

This position offers a weekly salary. Send cover letter, resume, 3 references with e-mail contact to: jobsearch@shakespeare.org.  

Assistant Box Office Manager

The Assistant Box Office Manager reports directly to the Patron Services Manager and should be an outgoing, energetic, and driven individual with a passion for theatre. As both a team leader and a team member, this person must display a great attention to detail, a professional communication style, and effective conflict management skills when dealing with staff and patrons.

DUTIES and RESPONSIBILITIES

• Supervision: Oversee the Box Office Staff during day-to-day operations and train staff on OvationTix and Company policies to provide optimum customer experience 
• Sales and Accounting: Assist Patron Services Manager and Box Office Manager in generating reports and preparing deposits. 
• Customer Service: Manage patron concerns, resolve conflicts, and communicate with House Management and Concessions before, during, and after show load-ins. 
• Work as a member of the Front of House team (Box Office, Concessions, Gift Shop, and House Management) 
• Other duties as assigned

QUALIFICATIONS

• 1-2 years of box office experience, preferably working with OvationTix 
• High levels of responsibility, dependability, and integrity 
• Ability to handle multiple tasks and prioritize goals 
• Excellent communication, both oral and written 
• Proficiency in MS Office and Google Drive 
• Ability to lead in a fast paced environment 
• Strong conflict management skills 
• Ability to remain calm under pressure 
• Ability to learn and follow policies and procedures

This position offers a weekly salary. Send cover letter, resume, 3 references with e-mail contact to: jobsearch@shakespeare.org.  

House Manager

The House Manager reports directly to the Patron Services Manager and should be an energetic and driven individual with a passion for theatre. As both a team leader and a team member, this person must display a great attention to detail, as well as effective conflict resolution and professional communication skills when dealing with staff, volunteers, and patrons.

DUTIES and RESPONSIBILITIES

• Be on-site from at least 1 hour and 10 minutes prior to curtain until all audience members have departed and all house management duties have been fully completed
• Be familiar with emergency policies and procedures in case of accident or injury
• Ensure theatre cleanliness and security, as well as audience comfort and safety
• Supervise and train volunteers and ushers
• Set-up seating  and ensure programs are prepared for distribution
• Ensure validity of patron tickets
• Present an opening curtain speech if required
• Pick up programs and trash in the House at the end of load-ins, intermissions, and performances
• Leave the space prepared for the next House Management shift
• Other duties as assigned

QUALIFICATIONS

• 1-2 years of front of house experience, either in concessions, box office, or house management
• High levels of responsibility, dependability, and integrity
• Ability to handle multiple tasks and prioritize goals
• Excellent communication, both oral and written
• Ability to lead in a fast paced environment
• Strong conflict management skills
• Ability to remain calm under pressure
• Ability to learn and implement policies and procedures

This position offers a weekly salary. Send cover letter, resume, 3 references with e-mail contact to: jobsearch@shakespeare.org.  

Patron Service Associate

The Patron Services Associate should be an enthusiastic and motivated individual with a passion for theatre. This position works in the Box Office and/or at the Shakespeare & Company concession stands.

This person must display excellent communication and conflict resolution skills when dealing with patrons and staff. Under the supervision of the Box Office Manager & Concessions Managers, the Patron Services Associate is responsible for the sale of tickets, food, beverages, and gift shop items in accordance with Shakespeare & Company procedure, policies, and Massachusetts State Law. This person should be outgoing and detail-oriented.

DUTIES and RESPONSIBILITIES

• Serve food and beverages to patrons 
• Serve alcoholic beverages responsibly in accordance with Company policies and Massachusetts State Law 
• Sell tickets to patrons over the phone and in person using OvationTix 
• Handle monetary transactions and provide accurate reports 
• Maintain accurate records to facilitate clear communication with other team members 
• Keep concessions stands, retail stands, and Box Office sanitary 
• Understand, follow, and enforce Company policies and procedures 
• Work as a member of the Front of House team (Box Office, Concessions, Gift Shop, and House Management) to provide a positive patron experience 
• Other duties as assigned

QUALIFICATIONS

• 1 to 2 years’ experience with POS systems and customer service 
• High levels of responsibility, dependability, and integrity 
• Ability to work in a fast paced environment 
• Strong attention to detail 
• Ability to learn and implement policies and procedures

This position offers a weekly salary. Send cover letter, resume, 3 references with e-mail contact to: jobsearch@shakespeare.org.